Paper: “QA Induction Training Program on QMS of ISO 9001:2008”


The purpose of this paper is :

  • To introduce the QA Induction Training of the new employees;
  • To create awareness of quality and quality system in accordance with ISO 9001:2008;
  • To verify the effectiveness of induction training through Internal Quality Audit, and
  • To ensure that organization personnel are imparted with necessary training to maximize their skills for continuous improvement in quality, capability, efficiency and effectiveness of organization performance.



This paper prescribes the QA Induction Training Program on “Corporate & Project Quality Management System (QMS) of ISO 9001:2008” for an EPCI Oil & Gas CONTRACTOR’s personnel.



Induction — The process of introducing new personnel to the rules and working practices of organization.

QA — Quality Assurance

QMS — Quality Management System

Trainer — A person who is considered as competent to train personnel in a specific task/subject.



The QA staff designated by the Management Representative (MR) as a Trainer shall brief the staff on the general orientation of the Quality Management System, discussion of quality policy and quality objectives, importance of meeting customer requirement and regulatory requirements.


What is Induction Training?

Induction Training is absolutely vital for new starters.

Good induction training ensures new starters are retained, and then settled in quickly and happily to a productive role.

Induction training is more than skills training.

It’s about the basics that seasoned employees all take for granted:

  • what the shifts are;
  • where the notice-board is;
  • what’s the routine for holidays, sickness;
  • where’s the canteen;
  • what’s the dress code;
  • where the toilets are.

New employees also need to understand

  • the organization’s vision/mission,
  • goals,
  • values and philosophy;
  • personnel practices, health and safety rules, and
  • of course the job they’re required to do, with clear methods, timescales and expectations.



QA Induction Training on QMS shall be prepared by taking into account the relevant requirements of ISO 9001:2008.

5.1 Management commitment

a) communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements,

5.3 Quality policy

Top management shall ensure that the quality policy

d) is communicated and understood within the organization,

5.5.1 Responsibility and authority

Top management shall ensure that responsibilities and authorities are defined and communicated within the organization.

5.5.2 Management representative

Top management shall appoint a member of the organization’s management who, irrespective of other responsibilities, shall have responsibility and authority that includes

c) ensuring the promotion of awareness of customer requirements throughout the organization.

5.5.3 Internal communication

Top management shall ensure that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the quality management system.

6.2.2 Competence, training and awareness

The organization shall

a) determine the necessary competence for personnel performing work affecting conformity to product requirements,

b) where applicable, provide training or take other actions to achieve the necessary competence,

c) evaluate the effectiveness of the actions taken,

d) ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and

e) maintain appropriate records of education, training, skills and experience (see 4.2.4).

7.2.2 Review of requirements related to the product

Where product requirements are changed, the organization shall ensure that relevant documents are amended and that relevant personnel are made aware of the changed requirements.

7.3.1 Design and development planning

During the design and development planning, the organization shall determine

c) the responsibilities and authorities for design and development.

The organization shall manage the interfaces between different groups involved in design and development to ensure effective communication and clear assignment of responsibility.

7.5.1 Control of production and service provision

The organization shall plan and carry out production and service provision under controlled conditions. Controlled conditions shall include, as applicable,

b) the availability of work instructions, as necessary

8.5.1 Continual improvement

The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.



The “QA Induction Training on Corporate & ProjectQMS of ISO9001:2008” can be summarized as:




General awareness All employees To gain commitment to Quality policy, objectives and targets of the organization and to instill a sense of individual responsibility.To understand, continue implement and improve quality management system and encourage work as a team for success implementing ISO 9001:2008 in order to achieve the quality objectives/targets.


PROPOSED AGENDA – as applicable:

In accordance with quality management system requirement of ISO 9001, all new employees are required to attend this short presentation which contains important information concerned:

  • Pre-Induction Exam/ Quiz
  • ISO9001-2008: Terms/Abbreviation relating to quality? What is ISO9001-2008? ISO9001 Family? Advantages? Frequently asked questions? Eight quality management principles? Process Approach? Requirements (Clause 4-8) ? How to implement?
  • Company Profile, Organization’s Vision-Mission, value & Quality Policy
  • Quality objectives, quality targets & quality index / Key Performance Index(KPI)
  • Quality Manual
  • Quality system procedures (SOP)
  • Supporting document procedures (Work instruction) / Control Forms
  • Project QMS: Project Overview, Project QHSE objectives/targets/KPI, Project Quality Plan, ITPs & Project Procedures/Forms
  • Control of documents & quality records
  • Roles & responsibilities (Corporate/Project Organization, Interface Procedure)
  • Continuous Improvement Program
  • Where we can find the QMS Documentation (on Corporate Computer Network)?
  • Question & Answer
  • After-Induction Exam/ Quiz
  • Attendance List & Feedback from Trainee/Audience (Comments must be completed by all course attendees to facilitate course evaluation)


Auditing – “QA Induction Program as part of Internal Communications”

An effective internal communication process contributes to the success of any organization’s quality management system. Conversely, many problems that occur with an organization’s quality management system can often be traced back to poor communication.

Requirements and Guidance : ISO 9001 clause 5.5.3

Other ISO 9001 requirements regarding internal communication:

  • The quality policy and objectives
  • The importance of meeting customer as well as statutory and regulatory requirements,
  • The promotion of awareness of customer requirements throughout the organization.
  • People’s defined responsibilities and awareness of the relevance and importance of their activities, and how they contribute to the achievement of the quality objectives
  • Where product requirements are changed, to ensure that relevant personnel are made aware of the changed requirements.

Guidance from ISO 9004:2009 (clause 5.4)


Verifying the effectiveness of internal communications:

There are two main components of the requirements of ISO 9001 clause 5.5.3 that have to be verified:

  • That appropriate communication processes have been established within the organization,
  • That the communication is taking place and is related to the effectiveness of the quality management system.


Audit methods should also include:

  • Conducting interviews with personnel to verify if they have the required awareness, understanding and knowledge of the way the organization’s quality policy relates to their own activity, regardless of the terms used by such people to express their understanding;
  • Seeking evidence of effective dissemination of the quality policy by appropriate communication.



  • ISO 9001:2008, Quality management system — Requirements
  • ISO 9000:2005, Quality management system — Fundamentals and vocabulary
  • ISO 10015:1999, Quality management — Guidelines for training
  • ISO 10006:2003, Quality management systems — Guidelines for quality management in projects


Reference web sites:


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